Appeals Policy

Purpose

This policy provides a structured process for reviewing and resolving appeals related to decisions made during complaint investigations or other program-related matters.

Scope

This policy applies to all participants who wish to appeal a decision made by Trike regarding the Food Handler training suite.

Policy Statement

We ensure that appeals are handled fairly, transparently, and independently of the original decision-makers.

Procedure

1. Submission of Appeals:
   • Appeals must be submitted in writing within 14 days of receiving the original decision.
   • The appeal should include the following:
     • Details of the original complaint or decision.
     • The reason for the appeal.
     • Supporting documentation, if applicable.
   • Appeals should be sent to hey@trike.co.
2. Acknowledgment:
   • An acknowledgment of receipt will be sent within 3 business days.
3. Review Process:
   • Appeals will be reviewed by the Appeals Committee, consisting of individuals not involved in the original decision.
   • The review process may involve additional interviews, document reviews, or other relevant actions.
4. Resolution:
   • The Appeals Committee will issue a written decision within 21 business days of receiving the appeal.
   • This decision is final.
5. Record Keeping:
   • All appeals, supporting documents, and resolutions will be documented and retained for a minimum of three years.