Purpose:

This policy provides a structured process for reviewing and resolving appeals related to decisions made during complaint investigations or other program-related matters.

Scope:

This policy applies to all participants who wish to appeal a decision made by Trike regarding the Food Handler training suite.

Policy Statement:

We ensure that appeals are handled fairly, transparently, and independently of the original decision-makers.

Procedure:

1. Submission of Appeals:

• Appeals must be submitted in writing within 14 days of receiving the original decision.

• The appeal should include the following:

• Details of the original complaint or decision.

• The reason for the appeal.

• Supporting documentation, if applicable.

• Appeals should be sent to appeals@trike.co

2. Acknowledgment:

• An acknowledgment of receipt will be sent within 3 business days.

3. Review Process:

• Appeals will be reviewed by the Appeals Committee, consisting of individuals not involved in the original decision.

• The review process may involve additional interviews, document reviews, or other relevant actions.

4. Resolution:

• The Appeals Committee will issue a written decision within 21 business days of receiving the appeal.

• This decision is final.

5. Record Keeping:

• All appeals, supporting documents, and resolutions will be documented and retained for a minimum of three years.