Trike
[Legal] Trike Training, LLC

Authority Policy

Purpose

This policy provides a clear process for escalating unresolved complaints and appeals to the American National Standards Institute (ANSI), ensuring transparency and fairness in compliance with accreditation standards.

Scope

This policy applies to all participants in the Food Handler training suite who have submitted a complaint or appeal and remain dissatisfied with the resolution provided by Trike.

Policy Statement

If a complainant or appellant is dissatisfied with Trike's final resolution, they may escalate their concern to the designated authority, ANSI, for further review.

Procedure

  1. Eligibility for Escalation:

    • Complaints or appeals must first be addressed through Trike's internal process.
    • Escalation to ANSI is only permitted after Trike has completed its resolution process and communicated a final decision to the complainant or appellant.

  2. Notification of Escalation Rights:

    • All complainants and appellants will be informed of their right to escalate unresolved issues to ANSI upon receiving Trike's final decision.
    • Information on how to contact ANSI will be included in the final decision letter.

  3. Contacting ANSI:

    • Complainants or appellants may contact ANSI in writing with:
      • A detailed description of the issue and its history.
      • Documentation of Trike's resolution efforts.
      • A statement explaining why the resolution was unsatisfactory.

    Contact Details for ANSI:

    American National Standards Institute (ANSI)
    Address: 1899 L Street, NW, 11th Floor, Washington, DC 20036
    Phone: 202-293-8020
    Email: info@ansi.org
    Website: www.ansi.org

  4. Documentation:

    • Trike will maintain records of all complaints, appeals, and escalations for a minimum of three years and cooperate fully with ANSI in its review process.

  5. Cooperation with ANSI:

    • Upon receiving notice of an escalated issue, Trike will provide ANSI with any requested documentation or information to facilitate a thorough review.

Review and Updates

This policy will be reviewed annually to ensure compliance with ANSI accreditation standards and updated as necessary.