Purpose:

This policy ensures all complaints regarding the Food Handler training suite are addressed promptly, fairly, and transparently to maintain the quality and integrity of our program.

Scope:

This policy applies to all stakeholders, including students, instructors, and clients.

Policy Statement:

We are committed to providing a high-quality training experience. Complaints will be handled professionally, impartially, and in a timely manner.

Procedure:

1. Submission of Complaints:

• Complaints must be submitted in writing via email to [designated email].

• The complaint should include:

• The complainant’s name and contact information.

• A description of the issue, including relevant details (e.g., dates, individuals involved).

• Any supporting documentation, if applicable.

2. Acknowledgment:

• Acknowledgment of receipt will be sent within 2 business days.

3. Investigation:

• The complaint will be reviewed by the Program Manager.

• An investigation will be conducted, which may include interviews, document reviews, or other relevant actions.

4. Resolution:

• A formal response will be provided within 14 business days of receiving the complaint.

• If additional time is required, the complainant will be notified of the delay and the expected resolution timeline.

5. Record Keeping:

• All complaints, investigations, and resolutions will be documented and retained for a minimum of three years.

6. Escalation:

• If the complainant is not satisfied with the resolution, they may escalate the matter by submitting a written request to the Appeals Committee.